• Choose the product you want from the COOL product selector. Note: you will need to be registered and approved as a COOL member and logged-in to be able to see all the products offered and their prices. If you are not already registered please Apply Today
• You can also see what other products are available from each mill and  mixed in a container by accessing that lookup from the item page. (Please note - for many items, distributors utilize WFEX to price the species & format but then have COOL develop unique products for the Distributor's private labels, differentiating their product lines by species, surface finishes, stain colors and grades/sizes etc.  COOL affiliates Twigs Design Group & Flooring Web Solutions also provide additional Private label Brand building services.)   
• Enter the zip code where you want this container delivered to and a delivered estimate will be instantly returned to you. (Please note: a default zipcode is associated with your account but you may change it as to any other zipcode in the US)
• Review the product and shipping details and you have three options:
  • Save the lookup to your account for further review later
  • Click the I am Interested button which will send an email to a COOL customer service rep with the details of the product you have selected. This rep will call you to work out all the details, answer any questions and create a Sales Order/Firm Quote & Delivery Time for your approval.
  • Or call COOL at 1-609-589-3100 and we can assist you.
• At this time COOL will also review any private labeling and box insert requirements that you might have and prepare final drafts for your approval. Remember – we can create unique sku numbers and names for your own private label collection needs at this point.
• This Firm Quote will then be e-mailed to you as a Sales Order with Terms & Conditions of Sale. You can then sign this and issue your Purchase Order and return it to us. This Sales Order number then becomes your tracking number to use in tracking this shipment.
• During the transit process you will automatically be notified by e-mail when the container is shipped, when it arrives, and when it clears customs.
• You shall be notified several days in advance of when payment is due, per the terms of payment you have chosen for this container, so you can plan your cash requirement needs.
• The COOL invoice, listing all the charges along with copies of the Packing List, Bill of Lading, Ocean Freight Invoice, Customs Invoice and Inland Freight Cost shall be provided at this time. Our COOL buying service charges are then added as a final line item on the invoice.
• After meeting the payment terms (CAD only), the flooring is then delivered to you. At this time we will also supply you with related Tech Specs, Warranties and QC Inspection Reports as well as a blank Certificate of Inspection/Acceptance that we ask you to fill out and send to COOL after inspecting the goods once they arrive.